Creativelei Policies

Small Business Disclaimer

Please understand we are a small business with a human staff that, and we all individually work full-time positions, separate of this business/website. We strive to provide a transparent and easy shopping experience and overall design project process for all of our customers.  ​By purchasing items and or digital goods with us, you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions. ​The following are estimated processing and delivery times. We are a team of busy humans, working with human hands, and human brains, please forgive us if we make any mistakes and understand you are not our only client at any given time. 

 

If you’re not sure product is a good fit for you, or if you have any questions, please email us  and ask all the questions you’d like before purchasing.  We have an extensive FAQ page to answer the most common questions.

Please do not move forward with your purchase if you are not absolutely confident in your purchase and understand our terms.  

 

Order Processing & Turnaround Time

We make every effort to fulfill every order as quickly as possible, most of our proofs are completed in the evening and on weekends, please be mindful of that timeline especially when requesting status updates.  Due to volume and limited staff, Current turnaround time: approx 2 weeks*

 

Some orders may require a rush order fee. Please provide the required information for your order so that we may complete your project in a timely manner. Failure to submit required information within 48 hours of your order being placed will lose your place in line. 

Processing your order

Orders are processed during normal business hours, Monday - Friday. Orders received after 2pm PST will be processed within the following 1 - 3 business days. "Processed" means we have reviewed your order and determined based on the items and  current volume, approximately when your proof would be available.

Date Needed By Field

Each product requests a "Date Needed By" entry.  Because this is a date provided by the customer THIS IS NOT A GUARANTEED DATE. This date is used as reference for us to process your order's proof date. We will confirm in your anticipated date email what date we can provide the proof.  Please allow a cushion from the actual event date and do not list that as the actual event date. Your shipping speed DOES NOT INCLUDE the processing/proof time.  Please use your proof date to determine if you should upgrade shipping for time sensitive orders. 

Proof Approval

You will receive an email for your project proof before we send to print when applicable.  The customer is required to reply to their proof with a a FINAL APPROVAL statement. Your order will be processed for final delivery once we receive the final approval statement. You will receive another notification when your order has shipped. 

For website and logo projects, please review receipt date details on contract. 

 

Revisions Policy 

We offer 1- 2 rounds of minor revisions with the goal to move closer to the best end result. Changes are NOT unlimited.

We with our experience and skill will create a design for your project and submit the completed design to your  for feedback / approval. Correcting the spelling or date of an event on your design is a minor revision. Moving/changing photos and text/colors around the page means we are doing layout changes and that's a major revision.   We are not in the business of being stuck in an endless cycle of nitpicky or vague revisions.  Sometimes, the amount of time required to make all of these changes would be similar to that of starting a new project. We want you to be happy, but we also want you to be respectful and mindful of our time. We work and are paid by the hour.  When requests fall outside of those project boundaries, you run the risk of being billed at our hourly rate. 

Shipping Policy

We ship domestically and internationally. Shipping times depend on your location in the US, Canada and UK. Obviously if you live down the street from us in San Francisco, you'll get it faster than someone in New York. We ship through UPS and Fed Ex. UPS/Fed Ex only deliver on weekends. We recommend upgrading shipping for time sensitive orders. Shipping speed does not include processing time. Rush order fee and shipping fee are two separate charges. 

Shipping Speeds

No Rush - Ground Shipping:  8 Business Days

Standard Economy Shipping : 4-5  Business Days

Expedited Shipping : 2-3 Business Days

Overnight: 1 Business Day (Mon - Thurs)

 
 
 
 
 

General Refund /Exchange Policy

Design Costs paid to  Creativelei™ are non-refundable. Only non-custom items are eligible for exchange within 15 days of receipt. 

Printing Costs paid to Creativelei™ are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems with the files that you provided to us to complete your design. 

How Refunds Are Processed

Unless your contract states otherwise, payments made to creativelei.com by credit card will be refunded to the card that the payment was made with. Cash or Check payments will be refunded by Check only. Refund requests must be made prior to receiving written or verbal authorization or approval of acceptance of services performed. After a proof has been accepted, no refund is available on any graphic and design services.

Graphic Design Svcs

For projects that require a deposit, the deposit payment specified in your contract is non-refundable. Requests for refunds, after the deposit payment’s tasks have been achieved, must be presented to Creativelei in writing to  financedept@creativelei.com.

 

 

 

Printing Services

Printing fees are 100% non-refundable if printing cycles have begun. If a printing fee refund is requested prior to the commencement of printing cycles, a full refund of printing fees, less a $50 processing fee will be issued.

Digital Products

 Graphic design documents are downloadable files and no actual items will be shipped to you. Downloads are delivered upon confirmation of payment and due to the nature of the product and its delivery, there are absolutely positively, NO refunds offered for these type of products. If there is an issue with your download, please contact us immediately at support@creativelei.com

Website & Logo Projects

Due to the nature and time of website and logo projects, and the inability to recover time spent on these types of projects,  if you decide to cancel your order after we’ve started your project, no refund will be given, under no circumstances unless otherwise stated in your contract. 

Product Defects/ Replacements

Although every effort is made to assure quality and accuracy, occasionally errors can occur. Please report damaged or defective items within 15 days of receipt to request a replacement. You may be asked to provide our customer service department with photos of any defects or misprints so that we may inspect the damage and offer a resolution as quickly as possible. We are not liable for image quality issues for logos/photos provided to us. 

 

Terms and Conditions

This website is operated by LM Creative Group . Throughout the site, the terms “we”, “us” and “our” refer to Creativelei . Creativelei offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix, Inc.. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Section 5 - Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the