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PLEASE READ

We process orders based on “Date Needed” and not by the date the order is placed.  

Due to us allowing the customer to self-input “Date Needed By”, this is NOT a guaranteed date. Please DO NOT use that field for your actual event date. We strongly recommend giving yourself a cushion to allow time for edits and shipping and placing your order at least 2 weeks in advance. Orders placed than 2 weeks of date needed by should consider expedited shipping fee. Orders less than 7 days will incur a rush order fee.

 

Within 24-48 business hours of placing your order, we will determine based on our current volume and the products you have in your order, approximately how soon we can provide you with a "anticipated proof date" and notify you via email. That will allow you to gauge your products estimated arrival date based on the shipping option you selected. 

Please do not request status of your order until that date has passed. 

Custom Pens
  • Custom Pens

    Our custom pens offer a full color design that wraps around the barel of the pen. These are designed to attract your cutomers attention and leave an impression for your business or event. Set yourself apart from the rest,  at your next trade show or pop-up event. Ballpoint pen with click mechanism, black ink, smooth writing experience. 

     

    Send us your logo and we will create the design!

     

    ~Please read additional info sections for turnaround and shippping policies.

    • PROCESSING TIME & TURN AROUND

      We process orders based on “Date Needed” and not by the date the order is placed.   Due to us allowing the customer to self-input “Date Needed By”, this is NOT a guaranteed date. Please DO NOT use that field for your actual event date. We strongly recommend giving yourself a cushion to allow time for edits and shipping and placing your order at least 2 weeks in advance.

       

      Within 24-48 business hours of placing your order, we will determine based on our current volume and the products you have in your order, approximately how soon we can provide you with a "anticipate proof date" and notify you via email. That will allow you to gauge your products estimated arrival date based on the shipping option you selected.  

    • SUBMITTING DETAILS FOR YOUR ORDER

      Once your order has been placed, please make note of your Order #. You can upload your order details to our upload portal : (creativelei.com/upload)  or send your details via email to ( artwork@creativelei.com ).  Always reference your order number in your correspondence. 

      Please PROOFREAD all of your text before submitting to us, and use the proof round as a double-check. We are not liable for any typographical, spelling, grammar errors, etc. Submitting, “I TRUST YOUR JUDGEMENT” is not an acceptable response.  

      We do not cover image quality issues. Please provide high resolution images and logos in vector / transparent file format for best results. A $25 conversion fee may apply if your filetype prevents us from designing properly.

    • APPROVING YOUR ORDER

      Once we have created the design, we will send you a proof via email. Please be sure to check emails for your proof. All proofs are final are cannot be changed once you submit your final approval statement.

       

      For orders that require printing:

      WE WILL NOT PRINT until we receive a FINAL APPROVAL STATEMENT from the customer. 

    • SHIPPING TIME

      Shipping time starts once your artwork is approved . Your order may come in multiple shipments if there are multiple items in your order, as we ship from different locations across the U.S.

      Our shipping times are as follows:

      • Economy Shipping: 6-8 Business Days
      • Ground Shipping: 4-5 Business Days
      • Expedited Shipping: 2-4 Business Days
      • Overnight Shipping*: $97
      • Overnight Shipping 2+ Items*: $147

      UPS / FedEx do not deliver packages on Saturday / Sunday / Holidays.

      FedEx only deliver packages on Saturday if the customers choose the Overnight Saturday Option. 

      We strongly recommend upgrading your shipping for time sensitive orders. 

    $2.00Price

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